Help Center/FAQs - Paحnava

Help Center

Help Center & Support – Paحnava

Welcome to the Paحnava Help Center. We are here to assist you with any questions regarding your orders, shipping, returns, and our collections.

How do I place an order on Pahnava? Browsing our collection is simple! Select your desired item (Men’s Suites, Women’s Suites, Men’s Apparel, or Eyewear), choose your size/color, click “Add to Cart” or “Shop Now”, and proceed to Checkout by entering your shipping details.
Can I modify or cancel my order after placing it? Yes, you can modify or cancel your order within 24 hours of placing it by reaching out to our support team via WhatsApp or email. Once shipped, changes cannot be made.
How will I know if my order is confirmed? Once your order is successfully placed, you will receive an order confirmation via email, SMS, or WhatsApp with your order details.

What are the delivery charges? We offer standard delivery across Pakistan. Shipping rates (if applicable) are clearly calculated and displayed at checkout before you finalize your payment.
How long does delivery take? Standard delivery typically takes 3 to 5 working days across Pakistan. During peak sale seasons or promotional events, delivery might take an additional 1–2 days.
How can I track my order? Once your order is dispatched, you will receive a tracking number/link via SMS or email to monitor your package’s journey right to your doorstep.

What is your return and exchange policy? We want you to love what you wear! If you receive a product that is defective, damaged, or incorrect, you can request an exchange within 7 days of delivery.
Are items on sale eligible for return? Items purchased during clearance sales or special promotional discounts are generally final sale and cannot be returned or exchanged unless they arrive damaged or defective.
How do I initiate an exchange? To initiate an exchange, please contact our customer support team with your order number, pictures of the defect (if any), and the reason for exchange.

Where can I find product sizing details? Each product page features detailed descriptions and specifications. If you need custom sizing guidance, feel free to drop us a message on WhatsApp.
Are the unstitched suits original quality? Yes! Paحnava provides premium-quality unstitched men’s and women’s suits, luxury winter wear (such as fleece hoodies and knit sweaters), and stylish accessories crafted for ultimate comfort and style.

If your question isn’t answered above, our friendly customer support team is always ready to help you out: